Refund & Cancellation Policy — Digitaline IPTV | Digitaline IPTV

1. Free 24-Hour Trial Recommendation

To ensure complete confidence in our stream stability, server speeds, and device compatibility, Digitaline IPTV provides a completely free 24-Hour Evaluation Trial upon request. We strongly encourage all prospective subscribers to test our service on their preferred hardware (Firestick, Smart TV, or PC) prior to purchasing a multi-month subscription package.

2. Refund Eligibility Guidelines

We consider refund requests under specific qualifying technical circumstances within seven (7) days of initial plan purchase:

Verified Service Inoperability: If our streaming service experiences persistent, unresolvable technical failure on our server side and our technical team cannot restore stream access within 48 hours.
Incorrect Plan Provisioning: If an account is provisioned with incorrect duration or missing features that our desk cannot promptly rectify.

3. Mandatory Technical Support Protocol

Before a refund can be approved, the customer must collaborate with our WhatsApp or email support technicians to troubleshoot the difficulty. Many playback issues stem from:

Local hardware decoder misconfigurations (e.g. Software vs. Hardware/HW+ decoding in player settings).
Local Wi-Fi congestion solvable by switching from 2.4 GHz to 5 GHz or using an Ethernet cable.
Outdated app caches requiring a quick cache wipe or player restart.
Internet Service Provider video throttling easily bypassed with a standard VPN.

4. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

Customer changes their mind after activation without prior testing via our free 24-hour evaluation trial.
Inability to stream caused by local customer broadband speeds below our stated minimum requirements (15 Mbps for HD, 25 Mbps for 4K).
Customer violations of our Terms of Service (e.g. streaming on more simultaneous screens than permitted by the chosen tier).
Requests submitted after seven (7) days from initial purchase date.

5. How to Submit a Refund Claim

To submit a formal refund request, please message our customer support team with:

Your full name and email address used during order placement.
Your account username or order confirmation number.
A detailed description of the technical issue encountered and the troubleshooting steps attempted with our desk.

Approved refunds are processed back to the original payment method within 3 to 7 business days.

6. Subscription Cancellation & Non-Renewal

Because all Digitaline IPTV subscriptions are strictly prepaid for your selected duration with zero automatic renewals, cancellation is seamless. When your active term concludes, your account expires automatically unless you explicitly request a renewal.